This policy explains how cancellations and refund requests are handled. The specific terms in your signed proposal or service agreement always take priority over this general policy. [Owner to confirm all notice periods and refund conditions before publishing.]
1. How to Request Cancellation
Send a written cancellation request to durjoydk249@gmail.com from the email address associated with your project, including your name, business name and project details. The notice period, if any, is stated in your agreement. [Owner to confirm notice period, e.g. 15 days.]
2. How Refund Requests Are Handled
Each refund request is reviewed individually against the agreed scope, work completed and costs already incurred. We will respond with a decision and, where a refund applies, the amount and timeline. Approved refunds are made to the original payment method.
3. Completed Work
Fees for work that has already been delivered or completed are generally not refundable, as time and resources have already been spent.
4. Ongoing Projects
If a project is cancelled while in progress, charges are calculated for work completed up to the cancellation date. Any balance of an advance payment beyond that may be refunded or adjusted as stated in your agreement.
5. Campaign Management Fees
Monthly management fees cover strategy, setup and management for the billing period. Fees for a period that has already started are typically not refunded; cancellation usually takes effect from the next billing cycle. [Owner to confirm.]
6. Third-Party Advertising Spend
Ad spend paid to platforms such as Meta or Google is controlled by those platforms and is not refundable by Adspire Academy. Any refunds of unused ad credit are subject to each platform's own policies.
7. Advance Payments
Advance or booking payments secure your project slot and cover initial planning. Whether and how much of an advance is refundable depends on the stage of the project and your agreement.
8. Project-Specific Conditions
Some projects (for example, branding or website projects with milestone payments) may have their own refund conditions defined in the proposal. Those conditions apply to that project.
9. Contact
For any cancellation or refund question, email durjoydk249@gmail.com.
Questions? Contact us at durjoydk249@gmail.com.